Choosing medical billing outsourcing and working with a full-suite medical billing company may be one of the best things you ever did for your practice. However, it can sometimes be difficult to know what to look for if you’ve never outsourced these processes before.
When you’re looking for an experienced, end to end medical billing company, there are certain things you need to know about their qualifications before partnering with them. With that in mind, here are some of the most essential questions you should have answers to before making the call.
How Many Years of Experience Do You Have?
The first thing you’ll want to know is how much experience the company has working with practices like yours. Whether you’re a solo practitioner or work out of a major hospital with many patients and staff members, you’ll want to feel confident that the medical billing team you partner with is experienced with handling the volume of work you’ll provide.
You should also find out if they have experience with your specialty. A familiarity with heart treatments and procedures is essential for a team of billing agents who are working with a cardiologist, for instance. You’ll need professionals who can talk to patients and insurance companies about treatments and procedures without stumbling or sounding uneducated.
How Many People Are Assigned for the Account?
Medical billing outsourcing makes sense for many medical practices because you don’t have just one person in the office handling all the claims, billing, and collections that go out. Rather, you have a team of professionals on hand to help with it, and this is what they do all day. The size of the team you need depends on how many claims go out of your office in a day. This is great data to have on hand when you’re getting quotes from medical billing companies so they can provide a recommendation for how many professionals on your medical billing team they have working on your account.
What Kind of Training Does the Staff Have?
Find out what kind of practical training the staff at the medical billing company has. Inquire whether they require their medical billing specialists to have certifications and what kind, whether they have additional certifications that may be helpful to you, and whether they’re affiliated with certain professional organizations.
When it comes down to it and you assess all the benefits of medical billing outsourcing, you may wonder how you ever could afford not to do it. It will save your practice so much time and will likely save you a lot of money as well. Just be sure you’re asking each company the right questions when making your hiring decision.